Call for papers: Human Centred Design and Evaluation

Conference theme: Getting ready for the unexpected – IS for Crisis Management in a complex and uncertain world
Conference Dates: May 24-27 2015

TRACK 7: Human Centred Design and Evaluation

Download this call for papers:07-ISCRAM2015_Human-Centred-Design_CfP_u1

Introduction to the track

Designing services and systems to support crisis response and management in a way that they are efficient and effective in use is not a trivial matter. The humans and especially their experiences in mastering, using and coordinating their activities are among the key success factors. Innovative solutions for this specific and complex domain must be based on the needs, expectations and limitations of users at each stage. Novel approaches will provide benefit for daily work of diverse people involved in crisis as well as in extreme, critical and uncertain situations.
Interdisciplinary engineering approaches and, more specifically, disciplines like Human Factors, Human Centered Design and User Experience Design provide methods and tools for this challenge. This track aims to foster the scientific discussion on the design and evaluation of organizational and ICT services and systems for crisis response and management. We are looking for contributions on methodologies as well as the use of methods and tools for capturing and using human experiences and requirements.

Track topics

  • Methods and tools for capturing, tracing and using human experiences in crisis services management and design
  • Human Centered Design approaches, methods and tools for crisis management
  • Best practices, methods and results in requirements analysis
  • Best practices, methods and results in human centered evaluation
  • Approaches in specific engineering phases to enforce the design process
  • Case studies on the perspective of human users to IT services and systems
  • Solutions for the discrepancy/gap between human’s daily work and emergency response and management services and systems
  • Novel methods to engineering and training with regard to, e.g., serious games, open innovation and crowd sourcing
  • Criteria and measures for crisis response and management services and systems, in particular usability and accessibility
  • Multi-disciplinary design methods from systems engineering, software development, service engineering, psychology, etc.
  • Best practices, case studies and lessons learned from design projects by industry, practitioners and researchers
  • Methodology, methods and tools that aim to train people in crisis response and management

Track Chair and Co-Chairs

Dr. Jens Pottebaum*
University Paderborn (C.I.K.) / Germany

Prof. Rajendra Akerkar
Western Norway Research Institute / Norway

Therese Friberg
University Paderborn (C.I.K.) / Germany

Prof. Dr. Ulrike Lechner
Universität der Bundeswehr München / Germany