Track 15: Open Track
Patterns of Information Technology (IT) Adaptation in Building Shared Mental Models for Crisis Management Teams
Xiaodan Yu, Deepak Khazanchi
One of the essential tasks of crisis management is to develop shared mental models (SMM) among teams and members about the crisis at hand, i.e. shared understanding of the task, process, technology and the teams. This is essential for developing an effective crisis management strategy. In this paper we draw lessons from our studies of distributed teams and their adaptation of IT capabilities to impact shared understanding. In particular, we discuss how patterns of the interplay between IT adaptation and SMM development have implications for crisis management teams.
Luca Simone Ronga, Sara Jayousi, Renato Pucci, Simone Morosi, Matteo Berioli, Josef Rammer, Alessio Fanfani, Stefano Antonetti
When a disaster occurs, the delivery of alerts to the population is a key element to prevent the loss of life and property and to increase the efficiency of precautionary measures. Advanced information and communication technologies enable new channels to reach people (e.g. mobile phones, Internet connected devices, smart TVs). Satellite systems represent an unique and efficient solution for delivering one-to-many messages, but in order to reach the maximum number of people in the target area with a reliable information service, a specific technical solution is needed. This paper gives an overview of an on-going ETSI standardization activity devoted to the definition of a Multiple Alert Message Encapsulation protocol over Satellite (MAMES) for the delivery of alerts to the population in the case of a disaster. Moreover, an experimental activity (the SatAlert experiment) for testing and validating the MAMES applicability to Low Earth Orbit (LEO) satellites is presented.
Executing effective, efficient disaster response processes (DRPs) in the immediate aftermath of disaster is crucial to minimizing any potential damages to life and assets. Existing approaches from the business process management background seem to promise to support the management of DRP with process-aware IT systems and tools. However, domain-specific challenges of disaster response management (DRM) and especially the importance of place-related process features, require new concepts in process-aware IT systems. This report of ongoing research thus introduces and discusses a class-based meta-model consisting of fundamental DRP components and their interdependencies. The aim of this model is to make these domain-specific issues tangible for IT-supported processing and provide a sound data structure to facilitate the adaption and future development of process-aware IT systems for DRM.