Designing with Users: Co-Design for Innovation in Emergency Technologies
Katrina Petersen, Monika Büscher, Maike Kuhnert, Steffen Schneider, Jens Pottebaum
In this paper, we motivate the need for collaborative research and design for IT innovation in crisis response and management. We describe the value of such methodology and demonstrate how working alongside users enables creative anticipation of emergent future practices that can inform both more ‘appropriate’ and more ambitious innovation. We demonstrate how co-design methods are particularly valuable for eliciting ethical, legal, and social issues that would otherwise go unconsidered.