Patterns of Information Technology (IT) Adaptation in Building Shared Mental Models for Crisis Management Teams

Xiaodan Yu, Deepak Khazanchi

ABSTRACT

One of the essential tasks of crisis management is to develop shared mental models (SMM) among teams and members about the crisis at hand, i.e. shared understanding of the task, process, technology and the teams. This is essential for developing an effective crisis management strategy. In this paper we draw lessons from our studies of distributed teams and their adaptation of IT capabilities to impact shared understanding. In particular, we discuss how patterns of the interplay between IT adaptation and SMM development have implications for crisis management teams.

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